[UPDATE Wednesday] Shelter Cove and Blue Lake Landline Phone Customers Unable to Reach 911

911, icon, feature, emergency, cell phonePress release from the Humboldt County Sheriff’s Department:

9-1-1 OUTAGE FOR LANDLINE CUSTOMERS IN BLUE LAKE AND SHELTER COVE
The HCSO has been notified of a current 9-1-1 outage for residents with landlines in Blue Lake and Shelter Cove.
BLUE LAKE RESIDENTS:
This outage is reportedly affecting 546 AT&T landline customers and was reportedly caused by a network issue. Residents can still reach 9-1-1 via text or cell phone. No estimated time of restoration has been given.
SHELTER COVE RESIDENTS
This outage is reportedly affecting 157 Frontier landline customers and has preliminarily been identified as a hardware issue. Residents can still reach 9-1-1 via text or cell phone. No estimated time of restoration has been given.

UPDATE Wednesday: The Sheriff’s Office states, “HCSO Emergency Communications Center reports that 9-1-1 access has been restored for both Blue Lake and Shelter Cove customers impacted by the recent network outage. Residents in these areas should now be able to once again contact 9-1-1 utilizing a landline phone.”

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14 Comments
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Dena Meyer
Guest
3 years ago

Possibly us 101 Netlink clients here in the Cove can offer our phones for emergencies or necessary calls. I do not have cell or text but more than willing to offer my phone in my backyard. I will include wipes and expect everyone to wear a mask. I know I call my Dad every day and he would be worried if he did not hear from me. Just a thought. Tuesday I will be working over at John Neil’s house if you need to borrow a phone.

Dinky
Guest
Dinky
3 years ago
Reply to  Dena Meyer

That’s very kind of you !

Martin
Guest
Martin
3 years ago

Time to buy a good cell phone folks.

Fireradio
Guest
Fireradio
3 years ago
Reply to  Martin

Well there’s the rub…most areas where cell towers AREN’T will never have cell service unless there are multiple new cell towers…and 101 Netlink would be wonderful…but there’s BLM to the west and north – not many areas underserved who have a southern exposure.. Frontier won’t upgrade their antiquated land-line phone system, which was oversold by the previous greedy company of Verizon…and now when school kids are trying to respond to their teachers over the internet and are suffering, we don’t have that capability. Streaming isn’t in my vocabulary…nor it will ever be a reality unless by expensive satellite, for my neighbors in the hills…

Martin
Guest
Martin
3 years ago
Reply to  Fireradio

Fireradio, don’t like the cell phone idea, why? Mine works out there. If you really need 100% service if something bad happens then I recommend a satellite phone. Just get a monthly minimum payment plan. I used one out in the Showers Pass area with good luck. There are days in the winter when you just cannot get out of there because of the snow or a road condition.

Ernie Branscomb
Guest
3 years ago
Reply to  Martin

“Time to buy a good cell phone folks.”

Been there done that. Our landline phone was ringing incessantly every 5 minutes with nobody there. We got so tired of the ridiculous calls in the middle of everything. Solicitations, political calls, etc,

We hated to loose an extra phone. But, when that phone becomes an unbearable nuisance we decided to yank it.

It occurred to us that we had the technology to solve the problem of not having an extra phone around. We both have cell phones with us all the time, but we like having that spare phone in the house to have an extra line when needed. We got a burner phone and put some minutes on it. We connected it to a bluetooth speaker so we can hear when it rings any where in the house. Kinda’ like the phone in your car, only a phone in the house.

I know this is shameless, but click on the U. S. Cellular link sometimes found on this website. That is Branscomb Center’s ad. It will lead you right to us. The ad helps bring Kym- Redheaded Blackbelt to us, and helps bring customers into our cell phone agency. Our ad on Redheaded Blackbelt is working well, I recommend it.

Peggy Canale
Guest
Peggy Canale
3 years ago

Kim, southern Trinity county has been without landline service since September when the August Complex blew up. Frontier has made no effort to replace the burned/broken lines. And, to top it off they are still demanding payment! Pretty sad.

Guest
Guest
Guest
3 years ago
Reply to  Kym Kemp

Ditched Verizon (frontier)
many years ago.
In my house Verizon is known only as “The ‘V’ word and is not to be spoken or even mentioned.

My landline was so troublesome I actually paid for an extra line so I wouldn’t have to drive to Garberville every time it glitched and stand in the rain at a payphone trying to explain to someone in Indiana that it was the same old problem, and not my “inside wiring”.
Ridiculous.
It cost a fortune.

The service man would just come and transfer the problem to a different customer for a while as the infrastructure couldn’t support the number of customers and they would not upgrade it, since it was going the way of the dinosaur.
Seen a frontier phone book late? It looks like a comic book.
They are a joke.
Fuck them.

Guest
Guest
Guest
3 years ago
Reply to  Guest

I did the same with AT&T. It’s why I got my first cell phone. So I could call AT&T when the landline went dead as it did several times a year. And then call them again when the repairman switched the line to a previous malfunctioning one and left without checking to see if the new one worked. Land lines are not money makers for any phone companies any longer. Eventually I gave up on the land line which I suspect may be the idea behind such poor service.

Ernie Branscomb
Guest
3 years ago

Rural landlines are no longer viable. They only pretend to fix them to keep the FCC off their backs.

The last time my landline quit they sent a repairman out of L.A. who flew in to somewhere closer. Then rented a car to get here to pick up his service truck. He said that he only comes up here when he has a day’s work. He did like you said. He switched me to another line that worked.

HotCoffee
Guest
HotCoffee
3 years ago

About a year ago I emailed the office of the CEO of frontier when after trying for 3 weeks I couldn’t even get a repair date from Frontier.
That worked.

Now, basically we don’t have a phone company.

New Frontier CEO Named, Will Face Headwinds in Post …
frontier
https://www.telecompetitor.com/new-frontier-ceo-named-will-face-headwinds-in-post-bankruptcy-frontier/

A new Frontier CEO was announced today as part of a post-bankruptcy plan for the company. Nick Jeffery will join the company, effective March 21, 2021. The new Frontier CEO comes from Vodaphone UK,…

Gimmie a break
Guest
Gimmie a break
3 years ago

Does anyone in the rural areas keep their landline just for the instant 911 location finder? Doesn’t it give folks more peace of mind?