[UPDATE Tuesday] Local Internet Provider Hacked; Ransom Demanded in Bitcoin; Emails Halted
A local Internet service provider in Garberville had a server attacked and their customers lost email service. Businesses, schools, and private individuals are without the ability to make or send an email. According to Sally Then, owner of Asis.com, “Yesterday morning some hackers from out of the country server attacked and encrypted [our data] in a ransomware attack. The attackers were demanding a ransom payment in bitcoin.”
Asis’s email and web page haven’t been working since yesterday although internet service to their customers wasn’t affected.
Then doesn’t yet know if the online raid was accomplished with the same ransomware that created the Wannacry cyberattack that jammed up the United Kingdom’s Health Service in May.
Then said her experts are busy trying to get email service back to Asis’s customers. She explained,
My service administrators took [the server] offline to isolate it from further attack. They are working from our backup snapshots and they have a new server in place and waiting for them to complete populating it with the needed data.
According to Then, the customers of Asis haven’t had any personal data stolen. “Nobody’s personal data was accessed or compromised,” she said. “All of our customer data is in a totally different server. They don’t need to worry about that.”
UPDATE 8:37 p.m.: Sally Then tells us:
I received an update from the ASIS system administration techs at 7:26 p.m.
They are making good progress, and will continue working into the night. There are many crucial logistics involved in restoring email service to working seamlessly for all of us. If things go according to plan, we will be able to start testing inbound email tomorrow.
Jay and I are truly humbled by the patience, kindness and concern our clients have extended to our business during this crisis. We actually had several customers stop by our office today, just to give us a hug. Wow! I wouldn’t have blamed them if they wanted to punch me in the nose.
Our “super hero” techs will continue to provide me with updates, and I will share them as they come in. Please send them good thoughts, as they pull yet another “all nighter” to finish cleaning up this mess.
UPDATE Sunday: Sally Then of Asis announced the restoral of service with a post on Facebook, “You’ve got mail.”
UPDATE Tuesday: Sally Then has another update on the situation:
ASIS email seems to be working for everyone but a few people. If you are not receiving email, please call the office (leave a message if we are not there) and please include your email address in the message.Web services will be up soon. Note: Webmail will not be available until web service is restored.Jay and I would like to thank everyone, for your patience, support, and kind words during this difficult event. And, a shout out to our tech team, who have been working round the clock for days.