‘In General, AT&T Service Is Unreliable, Especially in a Disaster,’ Says Letter to the Editor
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In general, AT&T service is unreliable, especially in a disaster when it is needed most… and not always because it needs to be. Because of that I have sent a letter to our state representatives and representative in Congress that reads thus:
Thank you for all you have done during this incredible year of fire and tragedy. Your efforts are greatly appreciated, even by us who were not in the immediate area.
I would like to bring your attention to another far reaching issue these fires brought, once again, to the forefront here on the North Coast. AT&T service went down, cell, landline, and internet. Local county offices and even 911 were impacted. Many businesses could not use credit cards and could only take cash, but even the online banking services and banks themselves were impacted, making access to funds difficult.
We on the North Coast could patiently accept this as an inconvenient by-product of the much greater disaster of the fires except for the fact that a redundant east/west fiber optic line exists and, despite promises years ago to buy into it, AT&T has not invested in it. Or they did and are not providing access.
Pressure from customers and local government has had not produced a result. Perhaps there is something you, our legislators, can do to help influence them to make good on their promises.