Fallen Tree Causes Outages for Internet Customers Yesterday (But Why Are Explanations Always so Little, and so Late?)
After yesterday’s widespread internet outage among users from what we believe to be Shively to McKinleyville, we’ve been attempting to get answers on what caused the problem. (There were some problems in SoHum prior to that.)
Today, we got a bit of an answer.
According to a prepared release from an AT&T spokesperson,
Due to fiber damage caused by a fallen tree near the northern part of Stafford, some customers in the Humboldt County area may have experienced trouble with their wireless or wireline services during parts of last night and today. Our technicians worked to repair the damaged fiber and service is now running normally. We apologize for any inconvenience.
This tell us nothing about the amount of people without service nor about why redundant service didn’t kick in. Nor does it tell us how widespread the problem was and what networks were affected. But, it does give us a skeleton of an answer.
However, we consistently have these kinds of problems and we consistently get thin answers. As the internet becomes increasingly important to functioning in the modern world, Humboldt and its surrounding rural counties are falling behind services provided to more populated areas.